Manager, Consumer Affairs | - Research case and resolution including referrals from Headquarters.
- Provide assistance on escalated cases from Local Post Office and Care Center.
- Provide guidance/instruction to Local Post Office to assist in quality closure and timely handling of customer issues.
- Oversee District compliance with the complaint handling process.
| George Kippenhan | Manager, Consumer Affairs 617.654.5780 |
Business Service Network (BSN) | Build strong customer relationships by providing excellent service, communications, and information to our most valuable customers. BSN Reps serve as the essential link between customers and postal operations.
|
Tim Gallagher
Wendy Mullen Mary O'Brien Mike Richardson Lisa Walke | BSN Representative 617.654.5327
BSN Representative
617.654.5733 BSN Representative 617.654.5806 BSN Representative 617.654.5347
BSN Representative
617.654.5741 |
Shipping & Mailing | - Postal mailing and business solutions team will provide you with subject-matter expertise to provide postal solutions for your shipping needs.
| Edd Pedro
Peter St Louis Scott Gilman
| Business Lead Development Specialist 401.729.7825 Business Lead Development Specialist 617.654.5441
Manager, Sales (District) 978.423.2282 |
Bulk Business Mail | - Preparation of Business Mail, Mail Entry, Postage Statements.
| Julianna McClure Damiola Omogbai Brian Storm | Manager, BMEU 617.654.5443 Supervisor, BMEU (014-017, 021-024) 617.654.5470
Supervisor, BMEU (018-019) 978.664.7639 |
Manager, Customer Relations | - Manages Customer Relations Team and strengthening business relationships.
| Jim Holland | Manager, Customer Relations 617.654.5749 |
