Manager,     Consumer Affairs

 

  • Research case and resolution including referrals from Headquarters.
  • Provide assistance on escalated cases from Local Post Office and Care Center.
  • Provide guidance/instruction to Local Post Office to assist in quality closure and timely handling of customer issues.
  • Oversee District compliance with the complaint handling process.

 

George Kippenhan 

 

Manager, Consumer Affairs

617.654.5780 

 

Business Service Network (BSN)

 

  • Build strong customer relationships by providing excellent service, communications, and information to our most valuable customers.
  • BSN Reps serve as the essential link between customers and postal operations.

 

Tim Gallagher

 

Wendy Mullen 

 

Mary O'Brien

 

Mike Richardson

  

Lisa Walke

 

BSN Representative

617.654.5327


BSN Representative

617.654.5733

 

BSN Representative

617.654.5806

 

BSN Representative

617.654.5347


BSN Representative

617.654.5741

 

Shipping & Mailing

 

  • Postal mailing and business solutions team will provide you with subject-matter expertise to provide postal solutions for your shipping needs.

 

Edd Pedro




Peter St Louis

 

 

Scott Gilman


 

Business Lead Development Specialist

401.729.7825

 

Business Lead Development Specialist

617.654.5441


Manager, Sales (District)

978.423.2282

 

Bulk Business Mail 

 

  • Preparation of Business Mail, Mail Entry, Postage Statements.

 

Julianna McClure

 

Damiola Omogbai 

   

Brian Storm

 

 

Manager, BMEU

617.654.5443

 

     Supervisor, BMEU       (014-017, 021-024)

617.654.5470


      Supervisor, BMEU        (018-019)

978.664.7639 

 

Manager, Customer Relations 

 

  • Manages Customer Relations Team and strengthening business relationships.

 

Jim Holland

 

Manager, Customer Relations

617.654.5749

 

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