Consumer and Industry Contact | - Research case and resolution including referrals from Headquarters.
- Provide assistance on escalated cases from Local Post Office and Care Center.
- Provide guidance/instruction to Local Post Office to assist in quality closure and timely handling of customer issues.
- Oversee District compliance with the complaint handling process.
| George Kippenhan | Manager, Consumer & Industry 617.654.5780 |
Business Service Network (BSN) | Build strong customer relationships by providing excellent service, communications, and information to our most valuable customers. BSN Reps serve as the essential link between customers and postal operations.
|
Tim Gallagher
Wendy Mullen Mary O'Brien Mike Richardson | BSN Representative 617.654.5327
BSN Representative
617.654.5733 BSN Representative 617.654.5806 BSN Representative 617.654.5347 |
Shipping & Mailing | - Postal mailing and business solutions team will provide you with subject-matter expertise to provide postal solutions for your shipping needs.
| Paul Bolas Anthony Dello Russo Julie D'Agostino Lori Moses Scott Gilman John Donovan | Sr. Sales Executive 978.664.7691 Business Development Specialist
617.654.5885 Business Development Specialist 617.654.5993 Business Development Specialist 978.664.7610 Manager, Sales (District) 617.654.5481 Field Account Representative 617.654.5788 |
Bulk Business Mail | - Preparation of Business Mail, Mail Entry, Postage Statements.
| Julianna McClure Bill Duff Jim Stacey Bill Noftle | Manager (A), BMEU 617.654.5443 Supervisor, BMEU (021-024) 617.654.5470 Supervisor BMEU (014-017) 508.366.7803 Supervisor, BMEU (018-019)
978.664.7728 |
Marketing Manager | - Manages Marketing Team and strengthening business relationships.
| Jim Holland | Marketing Manager 617.654.5728 |
